Refund and Returns Policy

RETURNS + EXCHANGES

Please choose carefully and read all product details and sizing advice before purchasing to ensure you have selected the right product. We offer exchanges. We do not offer returns, exchanges and refunds on socks, swimwear or underwear. VINCENT LI only offers an exchange in the event of incorrect sizing and can only exchange the purchased item for another size in the same style. We do not offer refunds unless in the event of faulty goods.

To facilitate an exchange of size, please contact vincent@vincentli.com.au.

Return your item to VINCENT LI via registered post only, completed with a tracking number. Once you have posted your item, please forward your tracking number to studio@vincentli.com.au. You will be responsible for all packaging and handling costs of returns and exchanges. We do not accept liability for goods in transit.

All exchanges must be received within 7 days of the original product delivery. Items received outside these timeframes may only be accepted at our discretion.

CHANGE OF MIND

We do not offer exchanges on change of mind, so please choose carefully.

ALL EXCHANGES

When facilitating an exchange, we do not refund the shipping costs. We only exchange to the value of the goods returned within the same designer collection. You will be charged postage to resend your new item following an exchange.

FAULTY GOODS

Exchanges for faulty items are subject to VINCENT LI criteria for faulty goods. Goods are classified as faulty if they are received damaged or incur a fault due to manufacturing. Items damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to repair faulty items. If the item cannot be replaced or repaired, we will arrange an alternate exchange method for use with the same designer only.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at vincent@vincentli.com.au.

IMPORTANT INFORMATION

We have made every effort to display as accurately as possible the colours of our products appearing on VINCENT LI website. However, as computer monitors vary, we cannot guarantee your monitor’s display of any colour will be completely accurate.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Your return may not be accepted if the box is damaged.

Items must be returned new, unused, and with all product garment tags and packaging still attached. Returned garments which are damaged, soiled, altered or no longer with a product tag attached will not be accepted and will be sent back. Delicate items and light coloured garments should be tried on with care so not to damage or stain.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and tags should be included with your return.

SALE ITEMS

All sale item purchases are final， but we do still offer returns, exchanges or refunds on the discounted products, including sale products or products discounted through marketing and promotional campaigns.

Sale items can be returned for an exchange or refund.

退貨 + 換貨

在購買之前，請仔細選擇並閱讀所有產品詳細信息和尺寸建議，以確保您選擇了正確的產品。我們提供交換产品。我們不提供泳衣，
袜子或內衣的退貨，換貨和退款。 VINCENT LI僅在尺碼錯誤的情況下提供換貨，並且只能將購買的商品換成其他相同樣式的尺碼。除非商品有問題，否則我們
不提供退款。


為了便於了解交換尺寸，請聯繫vincent@vincentli.com.au。


僅通過掛號信將您的物品退還給VINCENT LI，並附上运单號。發布商品後，請將您的跟踪號碼轉發至vincent@vincentli.com.au。您將負責退貨和換貨的所有包裝和處理費用。我們對運輸中的貨物不承擔任何責任。

必須在原始產品交付後的7天內收到所有交換。在這些時間範圍之外收到的物品只能由我們自行決定是否接受。

改變主意
我們不提供改變主意的交流，因此請謹慎選擇。

所有交換
交換時，我們不退還運輸費用。我們僅將相同設計師系列中退回的商品的價值交換為。交換後，您將被收取郵費以重新發送新商品。

缺陷貨品
交換有缺陷的物品要遵守VINCENT LI的有缺陷貨物標準。如果貨物因製造受到損壞或發生故障，則歸為有缺陷。因磨損而損壞的物品不被認為是有缺陷的。
在可能的情況下，我們將提供維修有缺陷的物品的服務。如果無法更換或修理該物品，我們將安排另一種更換方法，僅可與同一設計師一起使用。

所有項目均經過質量控制，並在將其發送給客戶之前檢查是否有任何故障。如果您收到的物品狀況不理想，請立即通過vincent@vincentli.com.au與我們聯繫。

重要信息
我們已盡一切努力盡可能準確地顯示在VINCENT LI網站上出現的產品顏色。但是，隨著計算機顯示器的變化，我們不能保證顯示器的任何顏色的顯示都是完全準確的。

物品應以原包裝退回，以確保在運輸過程中得到充分的保護。如果包裝盒損壞，則可能不接受您的退貨。

必須退回未使用過的新物品，並且仍附有所有產品服裝標籤和包裝。損壞，弄髒，更改或不再貼有產品標籤的退回服裝將不被接受，並將被退回。精緻的物品和淺色的
衣服應謹慎嘗試，以免損壞或弄髒。

如果提供的話，皮帶和任何設計師包裝（例如，真實性认证卡，防塵袋和標籤）都應包括在您的退貨中。

折扣物品
所有銷售商品的購買都是最終的, 但是我們仍然提供对折扣產品（包括銷售產品或通過市場營銷和促銷活動打折的產品）的退换以換貨或退款。

打折商品可以退還以換貨或退款。